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Returns Policy

What can be returned:
All products purchased from MASH can be returned under the following conditions.
- a valid receipt is presented dated no older than 12 months.
- the product is in new condition with tags attached as it left the store on the day of purchase with all original packaging (unless product is faulty)  

 Note: Any item that has been sold as Factory Seconds cannot be returned for refund, exchange only. 

Faulty Products:

No one likes faulty products and neither do we. If this unfortunate scenario this happens to you and the product you received is faulty and needs to be refunded, replaced or repaired, please contact us before returning the item. Please email our team via info@mashdirect.com.au regarding the fault and includes photos of the fault. An assessment will be made and return advice delivered via reply email. If the fault is assessed as valid, we'll cover the return shipping costs. Be sure to check warranty periods for the specific brand or check with our team if unsure. 

Warranty Exclusions: All products sold as Factory Seconds and Ex-Demo stock items. 

 

Where do items need to be returned to?
All items must be returned to the store located at Factory 10 / 10-12 Thornton Cres, Mitcham VIC 3132.

Shipping for returns:
It is the purchasers responsibility to return the item to Mash Direct at 
Factory 10 / 10-12 Thornton Cres, Mitcham VIC 3132. If this means you are required to post the item back to Mash Direct it is the purchasers responsibility to cover any postage costs involved unless the product being returned was supplied incorrectly.

Credit for returns:
All returns requiring exchange for alternative items which require shipping will be charged at the standard postage charges. (The fixed $9.95 shipping rule will not apply)
All returned items via post due to incorrect size or change of mind will incurr a handling fee of $10.00 per order.
Items returned for exchange in person at Mash Direct are excluded from any handlnig fee. 

Any item returned for refund will be processed less the actual shipping costs incurred by MASH regardless if you were only charged $9.95 for shipping. 
Returned items affected by makeup, perfume, body odour or any sign of use will not be accepted.
Factory Seconds cannot be returned or exchanged.

Note: If your order recieved free freight, any refund will be less the freight charges incurred by MASH.